privacy policy

1. Overview

Keen platform Gulf Comment To protect the privacy of its users From various Gulf countries. This policy explains the nature of the data we collect when you use it For our knowledge guides on feedback services or when browsing the directory of feedback offices, The purpose of its collection and the mechanism of its protection.

This policy is consistent with data protection regulatory frameworks in the six countries: Personal Data Protection System (PDPL) in Saudi Arabia, Federal Personal Data Protection Law (PDPL) in the UAE, And data protection laws in Kuwait, Qatar, Bahrain, and Oman.

2. Data we collect

a) Data provided directly by you:

• Full name, username, email.
• Mobile number with country code.
• Password (stored in an encrypted hash that cannot be retrieved).
• Any information you choose to enter in your profile or inquiry forms.

b) Data collected automatically:

• IP address, browser type, operating system, approximate country.
• The pages you visited within the platform and how long you stayed there.
• Referrer references and browsing patterns for country-specific knowledge directories.

c) Data from external services:

• When registering via Google: name, email, and avatar only.

3. How we use your data

• Create and manage your account and give you access to knowledge guides.
• Customize content according to the Gulf country that is most appropriate for you (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman).
• Responding to your inquiries and following up on your requests via mail or mobile phone.
• Improve user experience through aggregated analytics that do not reveal your individual identity.
• Sending important administrative notifications (password changes, security alerts...).
• Compliance with regulatory requirements if officially requested by a competent authority.

4. Share data with feedback offices

When you choose a feedback office from the directory and contact it via the designated form, We may only share with the office the data you choose to send (name, mobile phone number, nature of request, country). We do not share your password or any additional data without your explicit consent.

Review offices are independent entities, and your dealings with them after referral are subject to their privacy policy.

5. Legal basis for processing

• Approval: When you create an account and accept this policy.
• Contract execution: To provide the services and features you have requested.
• Legitimate interest: To improve the platform and protect its security.
• Regular commitment: When there is an official request from a competent authority in one of the Gulf countries.

6. Cookies

We use cookies for essential purposes such as keeping you logged in, and save your preferences (language, country), and for aggregate analytical purposes. You can at any time disable these cookies from your browser settings. Please note that this may affect some features of the platform.

7. External services

We may use reliable service providers to operate the platform, the most prominent of which are:

• Google Sign-In: For secure authentication when registering with a Google account.
• Hosting and analytics services: For operational and performance measurement purposes.

These providers adhere to similar data protection standards and are not permitted to use your data for any other purpose.

8. Data protection

• Encrypt your entire connection via HTTPS/SSL.
• Store passwords in a secure hash format (no one, including your team, can read them).
• Multi-layered protection against hacking attempts and injection attacks.
• Internal access permissions are restricted according to the actual needs of employees.

Although we take the highest security standards, no system on the Internet can be 100% secure. We are committed to notifying you in the event of any material incident affecting your data.

9. Retention period

We retain your data as long as your account is active. When you request deletion of your account, we delete your personal data Within a reasonable period, except where legally required to be maintained (such as billing records or regulatory requirements).

10. Your rights as a user

• View your data and request a copy of it.
• Correct any inaccurate data.
• Request deletion of your account and data (subject to regulatory exceptions).
• Withdraw your consent at any time without retroactive effect to previous processing.
• Object to or restrict certain processing.

To exercise any of these rights, write to us at: support@example.com

11. Children's privacy

The platform is directed to adults (18 years and older). We do not knowingly collect data from minors. If we become aware of this, we will delete the account immediately.

12. Adjustments

We may update this policy from time to time to reflect changes to our Services or applicable systems In the Gulf countries. The update date will appear at the top of the page, and is deemed to be your continued use of the Platform After updating you implicitly agree to the changes.

13. Communication

For any inquiries regarding your privacy or exercising your rights, contact us via: support@example.com.